Loader Icon

FAQs

about
FAQ

We Have Answers


What is WavexPay?
What is WavexPay?

WavexPay is a secure and robust payment gateway that allows businesses to accept payments online from customers via multiple payment methods.

Who can use WavexPay?
Who can use WavexPay?

WavexPay caters to e-commerce businesses, freelancers, startups, educational institutions, and more.

Why should I choose WavexPay?
Why should I choose WavexPay?

We offer competitive pricing, quick integration, multiple payment modes, high security, smart routing technology, and exceptional customer service.

What documents are required to sign up?
What documents are required to sign up?

To get started with WavexPay, we require the following documents:

  • PAN Card of the business owner
  • GSTIN (if applicable)
  • Business Registration Certificate (for LLC, Pvt Ltd, etc.)
  • Bank Account Details (bank statement or passbook)
  • Website or Mobile App URL
What payment methods are supported?
What payment methods are supported?

WavexPay Payment Gateway offers an extensive range of over 120 payment methods, making it one of the most comprehensive solutions in the industry.

What are the transaction fees for using WavexPay?
What are the transaction fees for using WavexPay?

Transaction fees depend on the payment method and transaction volume. Typically, we charge a small percentage (ranging from 1% to 3%) per transaction. Custom rates are available for businesses with high transaction volumes. Please contact us for a tailored pricing plan.

What is the chargeback process, and how does WavexPay handle it?
What is the chargeback process, and how does WavexPay handle it?

A chargeback occurs when a customer disputes a payment. If a chargeback occurs, WavexPay will provide the necessary transaction details to assist you in resolving the issue. We support you in responding to chargeback claims by offering evidence and handling the dispute with the payment processor.

Can I issue refunds through WavexPay?
Can I issue refunds through WavexPay?

Yes, you can easily initiate refunds from your WavexPay dashboard. Once a refund is initiated, the amount is typically credited back to the customer’s account within 5-7 working days.

Is WavexPay PCI-DSS Certified?
Is WavexPay PCI-DSS Certified?

Yes, WavexPay is PCI-DSS Level 1 compliant, the highest security standard for payment card transactions. This ensures that all cardholder data is securely handled and protected from fraud and theft.

Can I customize the payment page to match my brand?
Can I customize the payment page to match my brand?

Yes, WavexPay offers customizable payment pages that you can tailor with your logo, color scheme, and brand guidelines. This allows you to provide a seamless, branded experience for your customers.

How do I integrate WavexPay with my website or app?
How do I integrate WavexPay with my website or app?

WavexPay provides easy-to-use APIs and SDKs for seamless integration with your website or mobile app. Detailed integration documentation is available to guide developers through the process.

Does WavexPay support mobile applications?
Does WavexPay support mobile applications?

Yes, WavexPay supports integration with mobile applications on Android platforms. You can easily add WavexPay’s payment functionality to your app using our SDKs.

Is WavexPay compatible with Shopify or WooCommerce?
Is WavexPay compatible with Shopify or WooCommerce?

Yes, WavexPay integrates seamlessly with popular e-commerce platforms such as Shopify, WooCommerce, Magento, and more. We offer easy-to-use plugins to simplify integration.

Can WavexPay be integrated with CRM or ERP systems?
Can WavexPay be integrated with CRM or ERP systems?

Yes, WavexPay can be integrated with popular CRM and ERP systems. This helps streamline customer management, inventory tracking, and financial reporting.

Does WavexPay provide refunds for failed transactions?
Does WavexPay provide refunds for failed transactions?

Refunds are typically only processed for completed transactions. If a payment fails, no amount is charged to the customer, and therefore, no refund is necessary.

What happens if I need to change my business information?
What happens if I need to change my business information?

If you need to update your business information, such as the name, contact details, or bank account, simply login to your account and navigate to the Settings section. You can update your details directly or contact our support team for assistance.

Can WavexPay handle high-volume transactions?
Can WavexPay handle high-volume transactions?

Yes, WavexPay is designed to handle high transaction volumes efficiently, providing businesses with fast processing times, minimal downtime, and the capacity to scale with your growth.

Are my customer details secure?
Are my customer details secure?

Yes, WavexPay ensures customer data is encrypted and protected.

Can I customize the types of notifications I receive?
Can I customize the types of notifications I receive?

Yes, choose specific alerts under Notification Settings

How do I generate invoices?
How do I generate invoices?

Use the Invoices feature to create, customize, and send invoices.

Does the app support webhook notifications?
Does the app support webhook notifications?

Yes, configure webhooks in the Developer Settings.

How long does the account activation process take?
How long does the account activation process take?

Account activation typically takes 1-3 business days after document verification.

What programming languages are supported for integration?
What programming languages are supported for integration?

WavexPay supports languages like PHP, Python, Java, .NET, and more.

How do I contact WavexPay support?
How do I contact WavexPay support?

Reach us via email, phone, or live chat available on the website.

Thank You!

Your Messege has been submitted. Our team will contact you shortly.